Open today until 18:1530+ NHS & private services · same-week appointments, walk-ins welcome 139 New Road, Chatham · 2 min from the station

Open until 18:15 · 30+ services · walk-ins welcome

LEGAL & COMPLIANCE

Privacy Policy

This policy explains how Chatham Pharmacy collects, uses, stores and protects your personal data when you use our services, visit our premises or browse this website.

📄 Last updated: 1 July 2026📍 Chatham Pharmacy, ME4 4PT

1. Who we are

Chatham Pharmacy is a community pharmacy registered with the General Pharmaceutical Council (GPhC), registration number 1031112. Our premises are at 139 New Road, Chatham, Kent, ME4 4PT.

Superintendent Pharmacist: Mandeep Sandhu, MPharm.

For any questions about how we handle your personal data, contact us at pharmacy.fe813@nhs.net or call 01634 404142.

2. What data we collect

We may collect and process the following categories of personal data:

Identity data: full name, date of birth, gender
Contact data: postal address, email address, telephone number
Health data: medical history, current medications, allergies, consultation notes, vaccination records, test results
Transaction data: details of services and products you have purchased or received, payment information
Technical data: IP address, browser type, pages visited (see our Cookie Policy for details)
Booking data: appointment details, service preferences, consultation history

3. How we use your data

We use your personal data to:

Dispense NHS and private prescriptions safely and accurately
Provide pharmacy services including consultations, vaccinations, health checks and travel clinic services
Manage your appointments and bookings
Send you notifications about your prescriptions, appointments and test results
Comply with our legal and regulatory obligations as a registered pharmacy
Improve our services and your experience

4. Legal basis for processing

We process your data under the following legal bases:

Contract: to fulfil our obligations when dispensing your prescriptions or providing a booked service
Legal obligation: to comply with NHS regulations, GPhC requirements and medicines legislation
Vital interests: in emergencies where your health or safety is at risk
Legitimate interest: to manage our pharmacy operations, prevent fraud and improve services
Consent: where you have opted in to marketing communications or non-essential cookies

Health data is classified as special category data under UK GDPR. We process this under Article 9(2)(h), for the provision of health care and treatment.

5. Who we share your data with

We may share your personal data with the following parties where necessary:

NHS England and your GP practice: for prescription management and clinical records via the NHS Spine
GPhC: when required for regulatory compliance or inspections
Payment processors: to process card payments securely (we do not store card details)
Laboratory services: for blood tests and other diagnostic services
IT service providers: who help us maintain our pharmacy systems, under strict data processing agreements

We never sell your personal data to third parties. We do not share your data for marketing purposes without your explicit consent.

6. Data retention

We retain your data only for as long as necessary. The table below summarises our standard retention periods:

Data type	Retention period	Reason
Prescription records	8 years	NHS contractual and legal requirements
Controlled drug registers	11 years	Misuse of Drugs Regulations 2001
Vaccination records	10 years	Public health and clinical safety
Private consultation notes	8 years	Clinical governance and liability
Booking and contact data	3 years	Service management
Website analytics	26 months	Google Analytics default retention

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectification of inaccurate or incomplete data
Erasure of your data where there is no lawful reason for us to continue processing it
Restriction of processing in certain circumstances
Data portability to receive your data in a structured, machine-readable format
Object to processing based on legitimate interest
Withdraw consent at any time for consent-based processing

To exercise any of these rights, contact us at pharmacy.fe813@nhs.net. We will respond within one calendar month.

Please note that some health data must be retained for legal and safety reasons, even if you request deletion. We will explain this if it applies to your request.

8. Cookies

Our website uses cookies to improve your browsing experience and help us understand how the site is used. For full details on the cookies we use and how to manage them, please see our Cookie Policy.

9. Contact and complaints

If you have any concerns about how we handle your personal data, please contact us first:

Email: pharmacy.fe813@nhs.net
Phone: 01634 404142
Address: 139 New Road, Chatham, Kent, ME4 4PT

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: ico.org.uk
Phone: 0303 123 1113

NEED HELP?

Questions about this policy?

Our team is happy to help. Get in touch by phone, email or pop into the pharmacy on New Road.