We take all complaints seriously and want to resolve your concerns quickly and fairly. This page explains how to raise a complaint and what to expect.
At Chatham Pharmacy, we are committed to providing the highest standard of care. If something goes wrong or you are unhappy with any aspect of our service, we want to know so we can put it right and learn from it.
We treat all complaints seriously, investigate them fairly and respond as quickly as possible. You will never be treated differently because you have raised a concern.
You can raise a complaint in any of the following ways:
To help us investigate your complaint effectively, please include:
Once we receive your complaint:
If you are not satisfied with our response, you can escalate your complaint to the following organisations:
The GPhC regulates pharmacies and pharmacists in Great Britain. You can raise concerns about professional standards or fitness to practise.
For complaints about NHS services provided by the pharmacy, you can contact NHS England.
If you remain dissatisfied after your complaint has been investigated by NHS England, you can ask the PHSO to review your case.
All complaints are treated confidentially. Information relating to your complaint will only be shared with those who need to be involved in the investigation. We comply with UK GDPR and the Data Protection Act 2018 when handling complaint data. For more details, see our Privacy Policy.
We also welcome positive feedback. If a member of our team has provided excellent care, we would love to hear about it. You can leave a review on Google, tell us in person or email us at pharmacy.fe813@nhs.net. Compliments are shared with the team and help us understand what we are doing well.
Our team is happy to help. Get in touch by phone, email or pop into the pharmacy on New Road.